|
We Accept:
 |
-
Above all, technicians must be courteous.
Carpet should be cleaned by trained, conscientious technicians, backed by good quality equipment, products, procedures and reputable firms. The trained, certified technician, not a particular method, machine or process, is the key to high quality results!
-
Consumers have a right to
expect itemized services and firm prices before technicians begin each
portion of the work sold.
While technicians may offer other
services at additional cost, consumers should never be pressured to
accept anything more than the services they request and authorize.
-
All cleaning, specialty agents and equipment must be used in strict accordance with the manufacturer’s recommendations and appropriate safety and environmental regulations.
-
Firms should offer workmanship guarantees in writing.
Fiber type, carpet construction,
installation and maintenance may present circumstances beyond a
cleaning technician’s control. However, responsible workmanship must
be implicit in any work performed.
-
All carpet must be thoroughly
vacuumed before other cleaning techniques are employed,
regardless of the cleaning method used.
Special attention should be placed on vacuuming entry areas and
walk-off mats where soil accumulates.
-
Unless clearly specified
otherwise, moving furniture to access and clean carpet underneath
should be considered part of the normal cleaning job.
Items such as, but not limited to, fish
tanks, waterbeds, loaded china cabinets, computers, large desks, file
cabinets, bookshelves and extremely delicate or fragile furnishings
(pianos, antiques) are considered exceptions. Plastic chair mats
placed over carpeting cannot be re-laid until the carpet is fully
dried.
-
Special attention to spots
and stains must be included in normal job performance.
However, time consuming, specialized
spotting may incur an additional charge. Technicians should advise
customers of additional charges before extensive spotting or color
repair is attempted.
-
Preconditioning heavily
soiled entry and traffic areas is normally included in the cost of
cleaning.
Customers should be advised in advance
of the need for increased charges.
-
It is the technician’s
responsibility to ensure that the carpet is dried and returned to
normal use within a reasonable time, typically within six to eight
hours.
Under no circumstances should carpet
drying require more than 24 hours with the customer's cooperation in
maintaining proper airflow, ventilation and humidity control.
-
Effort must be made to
physically remove as much soil as possible from the carpet during
cleaning without changing its texture.
Pile yarns must be left as residue-free
as possible.
This information is taken from the
IICRC S-100 Standard and Reference Guide for Professional Carpet Cleaning. For more information, visit the
IICRC. |
